Cancel from the order page for a full refund, no reason needed and no fee. This includes the marketplace service fee: a full refund returns the listed price and the service fee together.

If nobody claims your order within the listing's stated delivery window, it is cancelled and refunded automatically.

Ask in the order chat. Most sellers agree; a cancellation both parties agree to is refunded in full.

If the seller does not agree and has not started, open a dispute and we will decide it.

Partial work means a partial refund. The progress milestones on the order are the record we use, so sellers should keep them current and buyers should check them.

A service abandoned mid-way is refunded for the part that was not delivered, and the seller's completion rate is affected.

Refundable in full until you reveal the code. Revealing it is a deliberate act on the order page and is timestamped.

Once revealed, a code is refundable only if it does not work. Dead, already redeemed, or locked to a region other than the one advertised. Open a dispute and we check the reveal timestamp against your report. A code revealed and reported within the redemption window is a straightforward buyer win; the code is voided so it cannot be resold.

A code you revealed, redeemed, and then asked to return is not refundable. There is nothing to return.

If your account is actioned during an order, suspended, restricted or banned, open a dispute. We review the order, the seller's conduct, the service method and the evidence available. A refund may be issued where the seller breached the listing terms, used a prohibited method, or otherwise caused the action. Publisher enforcement arising solely from the disclosed inherent risks of the service does not by itself entitle you to a refund. We cannot reverse a publisher's decision and will not pretend otherwise, and we investigate the seller separately.

If your account is actioned after an order completes, contact support with the dates. We look at the order and the seller's history. This is discretionary and depends on the interval and the evidence.

Refunds go back to the original payment method. Card refunds usually appear in 5 to 10 business days depending on your bank; we release them immediately on resolution.

Where a refund is partial, the seller's commission is charged only on the released part, and the marketplace service fee is returned in the same proportion as the refund. A refund of half an order returns half the service fee.

A completed order you confirmed, unless a dispute is opened and decided otherwise.

A result you are unhappy with that matches what was ordered. A boost to the rank you paid for is delivered even if you later lose games at that rank.

A redeemed code.