Refunds and cancellations
When money comes back, how fast, and what is not refundable.
Not legal advice. These documents are drafted for this marketplace and are specific enough to review, but they have not been reviewed by a lawyer and they are not tailored to the countries you will actually operate in. Have counsel read them, and the review brief that ships with the repo, before you take a payment.
Before a seller claims the order
Cancel from the order page for a full refund, no reason needed and no fee. This includes the payment processing fee.
If nobody claims your order within the listing's stated delivery window, it is cancelled and refunded automatically.
After a seller claims it, before work starts
Ask in the order chat. Most sellers agree; a cancellation both parties agree to is refunded in full.
If the seller does not agree and has not started, open a dispute and we will decide it.
After work has started
Partial work means a partial refund. The progress milestones on the order are the record we use, so sellers should keep them current and buyers should check them.
A service abandoned mid-way is refunded for the part that was not delivered, and the seller's completion rate is affected.
Codes, gift cards and top-ups
Refundable in full until you reveal the code. Revealing it is a deliberate act on the order page and is timestamped.
Once revealed, a code is refundable only if it does not work. Dead, already redeemed, or locked to a region other than the one advertised. Open a dispute and we check the reveal timestamp against your report. A code revealed and reported within the redemption window is a straightforward buyer win; the code is voided so it cannot be resold.
A code you revealed, redeemed, and then asked to return is not refundable. There is nothing to return.
Publisher action on your account
If your account is actioned during an order, suspended, restricted or banned, open a dispute. We refund. We cannot reverse a publisher's decision and will not pretend otherwise, and we investigate the seller separately.
If your account is actioned after an order completes, contact support with the dates. We look at the order and the seller's history. This is discretionary and depends on the interval and the evidence.
How and when the money arrives
Refunds go back to the original payment method. Card refunds usually appear in 5–10 business days depending on your bank; we release them immediately on resolution.
Where a refund is partial, the seller's commission is charged only on the released part.
What is not refundable
A completed order you confirmed, unless a dispute is opened and decided otherwise.
A result you are unhappy with that matches what was ordered. A boost to the rank you paid for is delivered even if you later lose games at that rank.
A redeemed code.