Help center
How Gain Arcade works
Everything the marketplace does, written down. If the answer isn't here, send us a message and a person will read it.
Guides
How your money is protectedEvery order is held until you confirm the work is done. What GainGuard covers, and what happens when it goes wrong.Fees and what you keepWhat a buyer pays on top, what a seller keeps, and the per-game rates in full.Staying safeAccount safety, what a booster should never ask you for, and how to spot somebody trying it on.VerificationWho gets a verified badge, what we check, and why withdrawals need identity.Selling on Gain ArcadeHow to become a booster, what you can list, and how you get paid.
Selling rules
Seller rulesThese apply to everyone selling anything on Gain Arcade. They exist because every one of them has cost somebody their account, their money or both on marketplaces that did not have them.Selling accountsAccount sales carry the most risk on the platform for both sides, so they carry the most rules and the longest protection window. Read these before you list one.Selling currency and itemsCurrency looks like the simplest category and produces the most disputes, almost always about quantity, delivery method or a trade limit nobody mentioned.
Policies
Terms of serviceThe agreement between you and Gain Arcade for using the marketplace.Refunds and cancellationsWhen money comes back, how fast, and what is not refundable.Dispute resolution policyHow a disputed order is decided, on what evidence, and how fast.Seller agreementThe agreement between you and Gain Arcade when you sell through the marketplace.Acceptable use policyWhat may not be listed, said or done on the marketplace.Privacy policyWhat we collect, why, who sees it and how long we keep it.Fee scheduleWhat buyers pay, what sellers pay, and when either can change.Payout policyWhen seller funds clear, how they are paid out, and what can delay one.Seller verification policyWhat a seller has to prove, when, and what happens if a check does not pass.Chargeback policyWhat happens when a buyer disputes a payment with their bank rather than with us.Account sale policyThe rules for buying and selling game accounts, which carry risks the rest of the marketplace does not.Prepaid code and gift card policyHow codes are delivered, when they can be refunded, and what proof is needed.Messaging and community rulesHow buyers and sellers are expected to talk to each other, and what is not allowed.Referral and promotion termsHow referral credit and promotional rates work, and what they are not.Cookies and browser storageEverything Gain Arcade stores in your browser, what it is for, and how long it lasts.Copyright and DMCAHow to report infringing content and how to counter-notify.
Still stuck?
Message support with your order code and we'll pick it up. Disputes on a live order are handled from the order itself, which gets it to the right person faster.
